Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Rental or transaction details (if applicable)
  • Website usage data such as IP address and browser type

How We Use Your Information

Your information may be used to:

  • Respond to inquiries and provide requested services
  • Manage customer accounts and rentals
  • Send service-related and transactional emails
  • Send marketing and follow-up emails, including automated campaigns
  • Segment communications based on customer or rental status
  • Improve website performance and customer experience
  • Comply with legal obligations

Email Communications

We may send both:

  • Transactional emails (confirmations, notices, service updates)
  • Marketing and informational emails, including automated follow-ups

You may unsubscribe from marketing emails at any time using the link provided in each email. Unsubscribing does not affect transactional communications.

Phone Communications

If you provide a phone number, we may contact you via phone calls regarding your inquiry, account, or services. We do not send SMS or text messages unless explicitly disclosed and separately authorized.

No Sale of Personal Information

We do not sell, rent, or trade your personal information.

Data Sharing

We may share personal information with trusted third-party service providers (such as CRM systems, email platforms, or payment processors) solely for business operations and service delivery.

Data Retention

We retain personal information only as long as necessary for operational, legal, or contractual purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access or disclosure.

Cookies & Analytics

We may use cookies and analytics tools to understand website usage and improve functionality. You may control cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction or deletion
  • Opt out of marketing communications

Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated effective date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Monticello Self Storage

118 Jefferson St, Monticello, NY 12701, USA

(845) 794-6400

SullivanCountySelfStorage@gmail.com